Privacy Policy

Effective Date: 01/01/2025

Ground Zero is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information, including information collected through our website, mobile apps, and communications, including text messages and email marketing materials. By using our services, subscribing to our marketing materials, or providing your contact information, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We may collect personal information from you when you:

Place an order with us (either in person, online, or via mobile app)
Sign up for our newsletter, promotions, or loyalty programs
Opt-in to receive text or email marketing communications
Participate in surveys, contests, or other promotional activities
Interact with us on social media or via other communication channels

The types of personal information we may collect include:

Name
Email address
Phone number
Payment details (only as required for purchases)
Order history
Preferences (e.g., dietary restrictions, favorite dishes)
Location data (if applicable)

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To send marketing materials: This includes newsletters, promotions, discounts, and updates via email or text message. By subscribing, you consent to receive marketing communications from us.
To process orders and payments: Your information may be used to process your orders, deliver services, and manage your loyalty points or rewards.
To improve our services: We may use your feedback and preferences to improve your experience with our restaurant, including menu offerings, customer service, and promotions.
To comply with legal obligations: In certain cases, we may be required to share your personal information to comply with applicable laws, regulations, or legal processes.

3. Consent to Marketing Communications

By providing your phone number and email address, you consent to receive marketing communications from us, including text messages (SMS) and emails. You can opt-out of receiving these communications at any time by:

Clicking "unsubscribe" in any email marketing communication
Replying "STOP" to any text message
Contacting us directly at [restaurant's contact email or phone number]

Please note that opting out of marketing communications will not affect the transactional or service-related messages you may receive from us, such as order confirmations or service updates.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent. However, we may share your personal information with third-party service providers who assist in:

Sending marketing emails or texts
Payment processing
Order fulfillment
Hosting and managing our website and mobile apps

These third-party service providers are only authorized to use your information as necessary to perform their services for us and are obligated to protect your information.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we take all reasonable precautions to protect your data, please note that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you unsubscribe from our marketing communications, we may retain your contact information for a limited time to ensure we honor your request.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections or updates to your personal information
Request the deletion of your personal information (subject to legal or operational obligations)
Withdraw consent for marketing communications at any time, as outlined in Section 3

To exercise any of these rights, please contact us at [restaurant's contact email or phone number].

8. Cookies and Tracking Technologies

Our website and mobile apps may use cookies, web beacons, and similar tracking technologies to collect information about your usage patterns and improve your experience. You can control cookies through your browser settings, but disabling cookies may limit some features of our services.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Ground Zero
2522 Marsha Sharp Fwy, Lubbock Texas
Email: Groundzerolbk@gmail.com
Phone: (806) 368-9967

Feel free to customize this policy with specific details related to your restaurant, including contact information and any additional privacy practices.